Convergence Customer Care Card

Lately Convergence Industry invested a great deal of time in reviewing and improving our working method regarding after sales activities. The appointment of René Post as Service Manager resulted in a revised structure leading to more extensive customer benifits. We go the extra mile and are proud to introduce the Convergence Customer Care Card (CCCC).

The CCCC is a service deposit system where customers purchase after sales hours in advance. After purchasing a CCCC, most paperwork can be skipped and we can focus on what is important: helping our customers on short notice! The CCCC can be used for the life-time of a system. The CCCC has an extra benefit: you’re invited to our exclusive users community to share ideas and feedback.

The deposit can be used for:

• Preventive and/or corrective maintenance
• Software versions upgrades or customized software modules upgrades
• Additional helpdesk support (e.g. Teamviewer extensions)
• Service, including maintenance and inspections (overhaul)
• Engineering
• Consultancy
• Research and Development
• Rentals
• (on-line) training

You can even earn hours free of charge! Customers receive extra hours on their account for:

• LinkedIN feeds about using Convergence products in experiments (1 hour)
• Filling out the Customer Satisfaction Survey (1 hour)
• Publications (2 hours)
• New leads resulting in a project (2 hours)

Did we draw your attention for the Convergence Customer Care Card? Contact our helpdesk for more information.