Back in December 2017 René started his new job as Service Manager at Convergence. Exciting for both René and Convergence as it is a complete new function within the organization. We would like to introduce you to our new team member!
I hold a bachelor degree in Electronics which I graduated from in the last century (1993!). From 1994 – 2001 I was employed as a Field Service Engineer for the diagnostics division of Abbott. In 2001 I moved to the R&D department of Avantor – a chemical company. I was responsible for the development and global support of their diagnostics products and instruments.
Last December I started as Service Manager and was introduced to a completely different world: membranes.
What is your role within Convergence?
My role is to level up the service and after-sales activities. As a High-Tech company with an installed base of more than 550 Convergence Inspectors, we aim for the best possible service and support for our customers.
I will direct all service requests received from our customers: helpdesk inquiries, instrument issues, product training and much more! Convergence already offered helpdesk support for many years. As a first step towards leveling up the service we have a direct line available for our Inspector users: +31 682 966 614
What qualities do you need to do this job well?
As a ‘senior’ I have easily entered a young but very experienced, technology driven and technically skilled team. We all are proud of our fancy and recognizable products. As a service manager you will need a technical backpack, but more important a good supporting customer focus. Suprise and delight will be key during our support in the future.
Finish the sentence: you are not satisfied until…
we have satisfied our customers with the best support and solutions they could expect from a company like Convergence.
Several years ago a former colleague wanted to show me something in Visio. He asked me: do you have Visio? I had never heard from or used the application before. At that time I received Physio for a lower backpain. My answer was: Yes, twice a week!